This is Part 2 of the 3-Part Series course, mainly providing the participants an insight into the different kinds of defects and method of handling them.

Part 1 talks about the possible conflicts that may arise during TOP and learning how to manage the home owners’ expectations.

Part 2 talks about the types of defects VS the expectations of home owners. Part 3 talks about managing the perception of the occupiers/home owners in adopting property technology.

At the end of Part 2, the participants will have a better understanding on:

• The different kinds of defects in the development
• Differences between Internal and External Defects
• Method of handling Internal and External defects
• Differences on Patents & Latents Defects and what are the effects that may arise

There are many possible claims that may arise from home owners and MCST. Learn how to handle the expectation of residents and the wishlist of the MCST.

Case study of Developer Vs MCST Claims (ranging from $200,000 to $32 million) for defects and work request will also be showcased.

Who Should Attend

Building Owners, Developers, Condominium Managers, Property Managers, Property Officers, Property Executives, Property Agents and FM Service Providers, Customer Services Officers, Handover Officers, Project Managers, Suppliers