This is Part 1 of the 3-Series course, mainly providing the participants an insight into managing home owners’ expectations during TOP.

Part 1 talks about the possible conflicts that may arise during TOP and learning how to manage the home owners’ expectations. Part 2 talks about the types of defects VS the expectations of home owners. Part 3 talks about managing the perception of the occupiers/home owners in adopting property technology.

In this Part 1 of the 3-Series course, participants will be able to better anticipate and manage home owners’ expectations. Owners have expectations for their new home and defects are the eye sores for many home owners. You will be guided on delivering the dream home to home owners and managing their expectations throughout the process. CONQUAS is required for all private residential projects since Oct 2019. Find out what is CONQUAS and understand the expectations of the home owners. Case studies on recent handover expectations will also be presented in this topic.

Who Should Attend

Building Owners, Developers, Condominium Managers, Property Managers, Property Officers, Property Executives, Property Agents and FM Service Providers, Customer Services Officers, Handover Officers, Project Managers, Suppliers